Help Desk

Extra Bases Questions

1. How do I redeem Extra Bases rewards points online?
2. Is redeeming online secure?
3. Am I able to order an out of stock item?
4. How do I check my online order status?
5. Can I send products to an address other than to my billing address?
6. Can I order by telephone?
7. Are gift cards transferable?
8. What are net retail purchases?
9. Is there a limit to the number of Extra Bases rewards points I can earn?
10. Who can redeem my Extra Bases rewards points?
11. When will my Extra Bases rewards points expire?

    Net Access Questions

12. Does it cost anything to enroll in online banking?
13. Can I do an online balance transfer?
14. Can I pay my bill online?

    Browser Questions

15. How do I delete Temporary Internet Files in my browser?
16. I know I need to enable cookies for MLBExtraBases.com to function properly. How do I enable cookies on my browser?

Extra Bases Questions

1. How do I redeem Extra Bases rewards points online?

You may start the online ordering process in one of two ways. You can begin your reward selection by browsing the Rewards Catalog first and then log in to see your available point balance and complete a transaction to redeem your points, or you may log in to your account at "Login Now" and then choose to browse the catalog as an authenticated cardholder.

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2. Is redeeming online secure?

Once you log in and authenticate yourself as a cardholder, a warning window may pop up to notify you that you are entering this "safe" area. Once you've entered, the page address (URL) will change from http to https, to let you know you are in a secure area. Also, a key or a closed lock will appear in the lower left-hand corner of your screen to notify you of this change. You will remain in this secure zone for the entire redemption process.

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3. Am I able to order an out of stock item?

The online Rewards catalog is designed to show only rewards that are currently available. However, on occasion an out of stock reward may appear as available. If after the online order is placed, we discover the item is currently unavailable, then a representative will contact you to discuss substituting the item with one of equal or greater value. If a suitable alternative is not available, we will give you the opportunity to make another selection or request to have your Extra Bases rewards points refunded.

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4. How do I check my online order status?

To check the status of an order you placed online, contact Rewards Services toll-free 24 hours a day, 7 days a week at 1 (877) 494-7755 (TDD/TTY: 1 (888) 276-2596).

MLB Extra Bases
C/O GSI Commerce
POB 100
Melbourne, FL 32901

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5. Can I send products to an address other than to my billing address?

Yes. During the online order process, you will be asked to enter a Ship To address. Simply enter the address in the shipping area. Please note, however, that your entire "Shopping Cart" will ship to the address indicated in the shipping area.

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6. Can I order by telephone?

Yes. You may contact Rewards Services toll-free 24 hours a day, 7 days a week at 1 (877) 494-7755 (TDD / TTY: 1 (888) 276-2596).

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7. Are gift cards transferable?

The cards are not personalized and may be given to someone else as a gift. However, we are not responsible for lost or stolen gift cards.

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8. What are net retail purchases?

Net retail purchases include all purchases you and any authorized user(s) make with your Bank of America MLB Extra Bases credit card, less credits or adjustments to your account.

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9. Is there a limit to the number of Extra Bases rewards points I can earn?

No. You can continue to earn Extra Bases rewards points throughout the year and carry them forward from one year to the next. Extra Bases rewards points expire five years from the end of the month in which they were earned.

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10. Who can redeem my Extra Bases rewards points?

Primary cardholders and authorized users may redeem Extra Bases rewards points.

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11. When will my Extra Bases rewards points expire?

Extra Bases rewards points expire five years from the end of the month in which they were earned.

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Net Access Questions

12. Does it cost anything to enroll in online banking?

No. Online banking is a free service provided by Bank of America to our Customers. You only need to enroll to access all of the benefits of the online banking service. Visit www.bankofamerica.com today.

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13. Can I do an online balance transfer?

Yes. You can effortlessly transfer balances from your other credit cards directly through Bank of America's online banking.

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14. Can I pay my bill online?

Yes. Online banking offers online payment of your Bank of America MLB Extra Bases account. You can set up a payment to post in as little as two business days or as long as one year in the future! This service is free, and it's available immediately after enrollment.

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Browser Questions

15. How do I delete Temporary Internet Files in my browser?

If you are having difficulty accessing MLBExtraBases.com, then you should clear out your browsers. If you receive a "Page Cannot Be Displayed" or a similar error, deleting Temporary Internet Files in your browser should solve the problem. Here is how to clear the most popular browsers supported by MLBExtraBases.com:

Internet Explorer Version 6

1. Pull down the Tools menu and select Internet Options.
2. Click Delete Files. (Click OK to the Delete Files window.)
3. Click OK.

Netscape 7

1. Pull down the Edit menu and select Preferences.
2. On the left, open the Advanced submenu and select the Cache category.
3. On the right, click on Clear Cache.
4. Click OK.

Safari on Mac

1. Pull down the Safari menu and select Empty Cache. (Click Empty to the ensuing window.)

Netscape 7.0 on Mac

1. Pull down the Netscape menu and select Preferences.
2. On the left, open the Advanced submenu and select the Cache category.
3. On the right, click on Clear Cache.
4. Click OK.

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16. I know I need to enable cookies for MLBExtraBases.com to function properly. How do I enable cookies on my browser?

Check your web browser's Help option for instructions on turning cookies on or off. Cookies settings are found in the browser's Tools or Preferences section. Below are directions on how to locate the cookie settings on the most popular browsers supported by MLBExtraBases.com:

Internet Explorer Version 6

1. Pull down the Tools menu and select Internet Options.
2. In the Privacy tab, the bar on the right slides up or down, setting the cookie level.
3. Configure your browser to accept cookies, at your preferred level.

Netscape 7

1. Pull down the Edit menu and select Preferences.
2. On the left, open the Privacy & Security category and select Cookies.
3. Configure your browser to accept cookies, at your preferred level.

Safari on Mac

1. Pull down the Safari menu and select Preferences.
2. Select the Security tab.
3. Configure your browser to accept cookies, at your preferred level.

Netscape 7.0 on Mac

1. Pull down the Netscape menu and select Preferences.
2. On the left, open the Privacy & Security category and select Cookies.
3. Configure your browser to accept cookies, at your preferred level.

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