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Help Desk (Frequently Asked Questions)

Extra Bases Questions

  1. How do I earn points?
  2. What are net retail purchases?
  3. How can I redeem points?
  4. How can I Login to redeem points?
  5. I am entering in my correct personal and credit card information and the MLB Extra Bases site will not allow me to Log In. It keeps saying unable to authenticate ...please help?
  6. Who can redeem my points?
  7. Is there a limit to the number of points I can earn?
  8. When will my points expire?
  9. How can I find out when my points are going to expire?
  10. How will I know how many points I have accumulated?
  11. How often are my points applied to my account?
  12. Can I combine points from different accounts?
  13. If I don't have enough points to redeem for something, can I add cash to make up the difference?
  14. Why don't I have points showing on my MLB Extra Bases account?
  15. What can I do if I have not received the promotional gift that was offered when I applied for this card?
  16. Is there a printed catalog that I can receive?

Manage Your MLB Extra Bases Credit Card Account

  1. How do I apply for an MLB Extra Bases credit card?
  2. Who can I speak to regarding a discrepancy with the number of available points showing on my account?
  3. What can I do if I received my new MLB Extra Bases credit card with the wrong team logo?

Tickets/Experiences

  1. When can I redeem points for tickets?
  2. Is there a limit on the number of game tickets that can be redeemed?
  3. Can I redeem for tickets for a different team than what is on my card?
  4. Are tickets available for all teams?
  5. When will I receive my Regular Season game tickets?
  6. When will I receive my Special Event tickets, All Star Game tickets, and Post Season tickets?
  7. If I cannot attend the game, can another individual use the tickets?
  8. If I cannot attend the Experience, can someone else attend?
  9. Are all tickets the same point value?
  10. Are point values ever reduced for tickets?
  11. Are Regular Season tickets added to the site during the year?
  12. What should I do if I have not received Game Tickets or final details for an upcoming Experience or Special Event?
  13. Can I cancel or return Game Tickets?
  14. Can I cancel a Special Experience?
  15. Do you have a waitlist for upcoming special events, tickets, or experiences?
  16. When is the website updated with new items, events, experiences?
  17. Are you going to offer the same experiences or events every year?

Orders (General Info)

  1. Am I able to order an out of stock item?
  2. Can I send my redeemed item to an address other than to my billing address?
  3. How do I return a damaged or incorrect item?
  4. When will I receive a credit for an item I returned?
  5. Can I exchange an item?
  6. What do I do if, when attempting to view the website, information appears to be missing or response speed is slow?

Extra Bases Questions

  1. Q: How do I earn points?
    A: You earn 1 point for each dollar spent on net retail purchases.
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  2. Q: What are net retail purchases?
    A: Net retail purchases include all purchases you and any authorized user(s) make with your MLB Extra Bases credit card, less any credits, returns or adjustments to your account.
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  3. Q: How can I redeem points?
    A: You can either login online at www.mlbextrabases.com or call 1-877-494-7755.
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  4. Q: How can I Login to redeem points?
    A: Only existing MLB Extra Bases cardholders are able to login to view their accumulated reward points and redeem. After making purchases using the MLB Extra Bases card, and having completed one billing cycle, you can login to the site by typing in your username and password (which is the same as Bank of America.com).
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  5. Q: I am entering in my correct username and password and the MLB Extra Bases site will not allow me to Log In.
    A: In order for the MLB Extra Bases site to authenticate your information, you must have created your login information at Bank of America.com and have a valid MLB Extra Bases account that is open, used your credit card at least one time and received your first billing statement before the site allows you to log in and redeem points. However, you can still enjoy browsing through your favorite team catalog and see all the exciting and unique rewards that are available by visiting www.mlbextrabases.com.
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  6. Q: Who can redeem my points?
    A: Primary Cardholders and authorized users may redeem MLB Extra Bases points.
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  7. Q: Is there a limit to the number of points I can earn?
    A: No. You can continue to earn unlimited MLB Extra Bases points throughout the year and carry them forward from one year to the next. However, points will expire five years from the end of the month in which they were first earned.
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  8. Q: When will my points expire?
    A: Points are valid for a rolling five year period and will expire five years from the end of the month in which they were first earned.
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  9. Q: How can I find out when my points are going to expire?
    A: Please contact Bank of America Customer Satisfaction Department at 1-800-421-2110 and an associate will assist you.
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  10. Q: How will I know how many points I have accumulated?
    A: Your point total appears online when you log on to the MLB Extra Bases website at www.mlbextrabases.com and is also located on your monthly billing statement. Please contact Bank of America Customer Satisfaction at 1-800-421-2110 for further assistance.
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  11. Q: How often are my points applied to my account?
    A: Points are applied to accounts one time per month when the credit card statement is generated and reflected in your monthly statement.
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  12. Q: Can I combine points from different accounts?
    A: No, MLB Extra Bases points may not be combined with other reward programs or other accounts.
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  13. Q: If I don't have enough points to redeem for something, can I add cash to make up the difference?
    A: No. However, if you continue to use your MLB Extra Bases account for everyday purchases, the points will add up fast!
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  14. Q: Why don't I have points showing on my MLB Extra Bases account?
    A: To confirm the type of credit card account you currently have and available points, please contact Bank of America Customer Satisfaction Department at 1-800-421-2110 for assistance.
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  15. Q: What can I do if I have not received the promotional reward that was offered when I applied for this card?
    A: Once you have met the necessary requirements, promotional offers are automatically processed and can take up to 12 weeks to receive. To check on the status for all MLB Extra Bases promotional offers 12 weeks after qualifying, please contact Bank of America Customer Satisfaction Department at 1-800-421-2110 for assistance. Please note that the MLB Extra Bases Rewards Redemption Center does not have information regarding Promotional Offers and would not be able to assist with this specific question.
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  16. Q: Is there a printed catalog that I can receive?
    A: The MLB Extra Bases Rewards catalog of merchandise, memorabilia, game tickets, events and experiences is published online only at www.mlbextrabases.com.
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Manage Your MLB Extra Bases Credit Card Account

  1. Q: How do I apply for an MLB Extra Bases credit card?
    A: You can easily apply for a credit card online by clicking on the link at www.mlbextrabases.com or by contacting Bank of America for assistance at (1-866-438-6262 / option #1 to apply for a new credit card).
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  2. Q: Who can I speak to regarding a discrepancy with the number of available points showing on my account?
    A: For all questions regarding the number of available points you currently have on your account, please contact Bank of America Customer Satisfaction Department at 1-800-421-2110 for assistance.
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  3. Q: What can I do if I received my new MLB Extra Bases credit card with the wrong team logo?
    A: For this and all MLB Extra Bases credit card account questions, please contact Bank of America Customer Satisfaction department at 1-800-421-2110 for assistance.
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Tickets/Experiences

  1. Q: When are tickets available for redemption?
    A: Regular season tickets are typically available on the site 2-4 weeks prior to Opening Day. We recommend that you regularly check the MLB Extra Bases website at www.mlbextrabases.com for the most up to date information.
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  2. Q: Is there a limit on the number of game tickets that can be redeemed?
    A: Tickets are limited and available on a first-come, first-served basis. However, Bank of America reserves the right to restrict the number of tickets redeemable by an individual cardholder for any given game or event.
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  3. Q: Can I redeem for tickets for a different team than what is on my card?
    A: Yes. You can redeem tickets for games at the ballpark of any team participating in the program that are currently available on the MLB Extra Bases website. We recommend that you check the website at www.mlbextrabases.com for the most up to date information.
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  4. Q: Are tickets available for all teams?
    A: Tickets are not available for all teams and ballparks. For participating teams in the program, please check the website at www.mlbextrabases.com for the most up to date information.
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  5. Q: When will I receive my Regular Season game tickets?
    A: Regular season game tickets will be shipped via Fed Ex within 2-3 business days after the redemption. Please note that a physical address is required for all ticket redemption. Fed Ex is unable to ship to a PO Box. For your convenience, tickets will be shipped without a signature required to the address provided at the time of the redemption (alternate addresses are permitted). Customer is responsible for tickets once Fed Ex indicates that delivery has been made.
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  6. Q: When will I receive my Special Event tickets, All Star Game tickets, and Post Season tickets?
    A: Special event tickets are normally shipped overnight via Fed Ex during the week prior to the game. Please note that a physical address is required for all ticket redemptions. Fed Ex is unable to ship to a PO Box. For your convenience, tickets will be shipped without a signature required to the address provided at the time of the redemption (alternate addresses are permitted). Customer is responsible for tickets once Fed Ex indicates that delivery has been made.
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  7. Q: If I cannot attend the game, can another individual use the tickets?
    A: Selling redeemed tickets is not permitted.
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  8. Q: If I cannot attend the Experience, can someone else attend?
    A: If you are unable to attend the Experience you redeemed for, please contact MLB Extra Bases specialist at 1-877-494-7755 as soon as possible. Each request will be evaluated on a case by case basis.
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  9. Q: Are all tickets the same point value?
    A: No. Point values for tickets may vary based on availability.
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  10. Q: Are point values ever reduced for tickets?
    A: Yes. Based on availability, point values can go "on sale" and be reduced at any given time. Point adjustments are not permitted after redemption is made.
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  11. Q: Are Regular Season tickets added to the site during the year?
    A: Yes. Occasionally, additional tickets are added to the site and we recommend that you check the website at www.mlbextrabases.com regularly for the most up to date ticket information.
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  12. Q: What should I do if I have not received Game Tickets or final details for an upcoming Experience or Special Event?
    A: If you have not received your tickets or final details within the standard timeframes provided, please contact MLB Extra Bases Rewards Redemption Center at 1-877-494-7755 for assistance.
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  13. Q: Can I cancel or return Game Tickets
    A: No. MLB Extra Bases Tickets that are redeemed are not refundable or exchangeable.
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  14. Q: Can I cancel a Special Experience?
    A: No. MLB Extra Bases experiences that are redeemed are not refundable or exchangeable.
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  15. Q: Do you have a waitlist for upcoming special events, tickets, or experiences?
    A: No, advanced reservations and waitlist are not available. We recommend that you regularly check the MLB Extra Bases website at www.mlbextrabases.com for the latest information.
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  16. Q: When is the website updated with new items, events and experiences?
    A: We continually add items and information to the MLB Extra Bases site and recommend that you regularly check the site at www.mlbextrabases.com for the most up to date information.
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  17. Q: Are you going to offer the same experiences or events every year?
    A: Events and experiences offered on the MLB Extra Bases site may change from time to time. We recommend that you regularly check the site at www.mlbextrabases.com for the most up to date information.
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Orders (General Info)

  1. Q: Am I able to order an out of stock item?
    A: The online Rewards catalog is designed to show only rewards that are currently available. However, on occasion an out of stock reward may appear as available. If after the online order is placed and we discover the item is unavailable, the order will be cancelled, the points will be returned and the customer will be advised.
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  2. Q: Can I send my redeemed item to an address other than to my billing address?
    A: Yes. During the online order process, you will be asked to enter a "Ship To" address. Simply enter the address in the shipping area. Please note, that your entire "Shopping Cart" will ship to the address indicated in the shipping area.
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  3. Q: How do I return a damaged or incorrect item?
    A: Please contact an MLB Rewards Redemption Center at 1-877-494-7755 within 30 days of receipt for assistance.
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  4. Q: When will I receive a credit for an item I returned?
    A: A refund of points will be applied to your account within 5-7 business days upon the receipt of the returned item.
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  5. Q: Can I exchange an item?
    A: No. We are unable to accept exchanges. If you wish to exchange an item, you must return the item within the established guidelines and redeem for a new item at www.mlbextrabases.com.
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  6. Q: What do I do if, when attempting to view the website, information appears to be missing or response speed is slow?
    A: This is often caused by your own computer or internet connection and not necessarily a website issue. We recommend that you check your own internet computer settings by deleting cookies, temporary files, history etc which can often free up your system and improve performance. Please refer to your operating system's help procedures or check with your internet service provider for further assistance.
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